Warranty

Your Kila Insoles Are Covered

Product Warranty

Are Kila Custom Insoles Covered Under Warranty?

Absolutely! We stand behind our products. Our insoles come with a lifetime warranty on the shell and a 180 day warranty on the top cover—because your comfort matters to us.

What If My Kila Custom Insoles Don't Feel Quite Right?

Since these insoles are custom-made for your feet, they may take 2-3 weeks to feel completely natural. Sometimes, a little fine-tuning is needed. That's why we offer free adjustments within the first 180 days to ensure the perfect fit.

How Do I File a Warranty Claim?

If you run into any issues within the warranty period, just reach out to our customer service team. We'll guide you through your options and, if necessary, provide a replacement pair. We're dedicated to delivering high-quality products and exceptional customer support. To start a warranty claim, simply send us an email to support@kilarun.com and we will start the process.

Return Policy

Your satisfaction is our priority. If you're not completely happy with your custom insoles, you can return them within 180 days of receiving your order. Just contact our team at support@kilarun.com and we will help facilitate the return.

Once we receive your return, we'll process a refund to your original payment method.

For any inquiries, contact our team at support@kilarun.com